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How vipcuci Looks After Your Account Information

This page lays out what we collect when you open an account with us, how your Touch 'n Go eWallet, Boost or GrabPay transaction details are handled, and who can see them.

Account dataPayment recordsDevice logsYour rightsContact path
vipcuci How vipcuci Looks After Your Account Information
KEEPING IT SAFE

How Your Account Stays Protected Day To Day

Encrypted transfers

Any data moving between your device and our servers, including the payment reference tied to a Touch 'n Go eWallet or DuitNow transfer, travels over an encrypted connection by default.

Cookie use

We use cookies to remember your login state and keep your session active while you move between slot rooms and the sportsbook, not to track you across unrelated sites.

Retention window

Transaction and account records are kept only as long as needed for settlement, support follow-up or a legal requirement, then scheduled for removal from active systems.

Change requests

If your phone number, payment detail or display name changes, update it through account settings or ask support to amend it — we confirm the change back to you once it's done.

ASK US DIRECTLY

Reach Us About Your Privacy Questions

Live chat Open live chat from your account dashboard if you want to know what data we hold or ask us to correct an entry — this is the quickest route for account-specific questions.
Email request Send a written request through the email address listed in your account settings if you'd rather have a documented trail of your data question or deletion ask.
In-app message Message us through the mobile lobby if you're between a Fisherman Boat Slots round and want a quick answer without switching screens or apps.

Questions Players Ask About This Policy

No. We only see the transaction reference and amount your wallet app sends through to confirm a deposit or payout — your PIN and login stay inside your own wallet app.

Yes, you can request a summary of your stored account and transaction data through live chat or email support, and we'll respond with what's on file.

Only the payment partner processing that specific transfer and relevant internal account-verification staff see your payment details — we don't pass them to outside marketers.

We keep transaction and account records for as long as needed to resolve support queries or meet a legal requirement, after which they're removed from active systems.

Yes, send a correction or deletion request through support and we'll confirm once your account detail, such as a phone number or display name, has been updated.

Yes, round history on games such as Lightning Crash Game or the Super League Sportsbook is linked to your account for settlement checks and is handled under the same data rules.

Access to your account and this policy depends on local law and is available only where local law permits it in Malaysia.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.